- Who is Hostgator and what do they do?
- Where are they located?
- What are the types of hosting Hostgator is providing
- What kind of support Hostgator is offering?
- What are the contacts of the support?
- Extra support?
- What is the refund policy of Hostgator?
- What is their uptime guarantee?
- Do they offer site transfer and at what cost?
- How many shared hosting plan hostgator has?
- What is the price of service?
- How big is the storage for each hosting plan?
- What is bandwidth and how it affects my web hosting?
- How many domains allowed in one hosting account?
- What is add on domain?
- What is sub domain?
- What is dedicated IP?
- What is SSL?
- What is POP3 email account?
- How many POP3 accounts I can get from hostgator?
- What is MySQL Database?
- What is PHP, SSH, Perl, SSI and etc?
- What is cPanel?
- What is Fantastico?
- What is AwStats & Webalizer?
- What is Agora Cart, osCommerce,ZenCart and Cube Cart?
If your questions are not answered here, please proceed to Hostgator support for a more detailed answers or suggest the question to me and I will try finding out for you.
General Hostgator FAQ
- Who is Hostgator and what do they do?
Hostgator is a web hosting company founded in year 2002. They offer web hosting service where you can host your web site or blogs with them. top
- Where are they located?
They are located at Houston, Texas. top
- What are the types of hosting Hostgator is providing?
Hostgator has altogether 3 types of web hosting which are shared, reseller and dedicated hosting. Each type of hosting suit different needs and for your information shared hosting is the most common type being used by most of the users. top
- What kind of support Hostgator is offering?
Hostgator is famous of its quality support. They provide all sorts of supports to their customers including 24/7 technical support, telephone support, ticket system, forum, live chat and etc. top
- What are the contacts of the support?
If you would like to contact Hostgator, you can look for the “contact us” at the bottom of Hostgator home page or the customer support. top
- Extra support?
If regular support does not satisfy you, the current CEO and president of Hostgator is always ready to attend to your queries. Submit a ticket to the support center with attention to Brent, the CEO and he will attend to you personally. top
- What is the refund policy of Hostgator?
Hostgator is the first to provide 45 days money back guarantee. You can ask for a full refund within the first 45 days of the service on reseller and shared hosting account. For your information, this policy does not apply on dedicated server hosting account. top
- What is their uptime guarantee?
Hostgator guarantee a 99.9% uptime. If they failed to comply with this, the customer will receive 1 month of credit. To request a credit, please contact sales@hostgator.com with justification. However, for dedicated server, it is covered by a network guarantee which is not related to the uptime guarantee. top
- Do they offer site transfer and at what cost?
Yes they do. Hostgator offers to transfer your website for free. This transfer includes domain transfer, file transfers, MySQL transfer and script transfer. They offer to transfer up to 30 website for reseller hosting account and unlimited website for dedicated hosting account. top
Hostgator Shared Hosting FAQ
- How many shared hosting plan hostgator has?
3. Which are Hatchling, Baby and Business. top
- What is the price of service?
| Subscriptions |
Price |
| 1 Month |
$8.95/mo + $5 Setup |
| 12 Months |
$6.95/mo (Free Setup) |
| 24 Months |
$5.95/mo (Free Setup) |
| 36 Months |
$4.95/mo (Free Setup) |
Hosting plan: Hatchling
| Subscriptions |
Price |
| 1/6/12 Month(s) |
$9.95/mo (Free Setup) |
| 24 Months |
$8.95/mo (Free Setup) |
| 36 Months |
$7.95/mo (Free Setup) |
Hosting plan: Baby
| Subscriptions |
Price |
| 1/6/12 Month(s) |
$14.95/mo (Free Setup) |
| 24 Months |
$13.95/mo (Free Setup) |
| 36 Months |
$12.95/mo (Free Setup) |
Hosting plan: Business
* For all plans Hostgator charge $15/year for domain. top
- How big is the storage for each hosting plan?
Unlimited storage. You can store files that are as huge as possible. However, Hostgator measures usage based on inodes. One file (whether it’s uploaded or created) uses up one inodes. The inodes contents information on the file for server admin purposes. Shared account with more than 250,000 inodes may potentially result in suspension for over usage. That means you can store up to 250,000 files with no limit of size each file. (For your information a medium size website uses up around 1,000 files) Read full coverage on Inodes. top
- What is bandwidth and how it affects my web hosting?
Whenever a user visits your website, a request is sent from the visitor to server for the web page. The transmitting of request consumes bandwidth. The more request sent the more bandwidth it consumes. If the bandwidth consumed is more than what the server can bear then your website most probably will go down. In this case, Hostgator is offering unlimited bandwidth according to their hosting features. top
- How many domains allowed in one hosting account?
Hatchling: 1 domain
Baby: Unlimited
Business: Unlimited
Unlimited domains mean you can host as many individual website as possible in just one hosting account. top
- What is add on domain?
A web hosting account needs a primary domain to be functional. Add on domains are domains added into the hosting account after the primary domains. Hostgator allows unlimited add on domain for baby and business plan that means you can host as many individual domains as possible. top
- What is sub domain?
Subdomain is a second level domain of your website. It is used to divide the site into different section. For example: – www.blogspot.com is a domain, www.myblog.blogspot.com is a sub domain.
In hostgator you can created unlimtie subdoamins. top
- What is dedicated IP?
Dedicated IP is a unique Internet Protocol (IP) specially designated for just one web hosting account. Dedicated server will have dedicated IP for privacy purposes and better control; while shared hosting web hosting share IP among the account holder. top
- What is SSL?
Secure Socket Layer (SSL) is a security protocol that provides secured communication on the Internet by encrypting the information before sending. It is used on most e commerce web site for a secure transaction environment. You can also install SSL if you require secured login area for your visitors. Communication happens inside that area will be securely handled.
In Hostgator web hosting, SSL comes with baby plan at a cost (count on each installation) and comes free with business plan. top
- What is POP3 email account?
Post Office Protocol Version 3 (POP3) is a kind of email protocol that allows you to download your email from the server into the local mail client like outlook. So if you are setting up an email account at the web hosting, you can access your mail in local mail client without every time logging into your web hosting account. top
- How many POP3 accounts I can get from Hostgator?
Unlimited. Users can create as many email account as possible. All the accounts can be associated with local mail client. top
- What is MySQL Database?
MySQL is a database management system that allows you to manipulate the data you have stored inside. For example if you are installing a blog into your web hosting, 1 database will be created. The database contents of different small table to store data by groups. In Hostgator users can create unlimited MySQL Databases. top
- What is PHP, SSH, Perl, SSI and etc?
These are the programming languages supported by Hostgator web hosting. You can build your website with the above mentioned programming language and be functional being hosted. Hostgator supports many more different languages and scripts besides the above mentioned like CGI, Ruby On Rails, Python, Cron and etc. top
- What is cPanel?
cPanel is a control panel with window like interface to administrate your web hotsing. cPanel performs many of the commands from managing your email account to website creation and databases management. With cPanel web hosting is as easy as 1-2-3. top
- What is Fantastico?
Fantastico is an add-on usually comes with cPanel. Fantastico contents a lot of web site scripting that helps you in building and managing your website. In Hostgator you will enjoy up to 52+ free scripting that allow you to build anything you can imagine online. top
- What is AwStats & Webalizer?
Awstats and Webalizer are tracking systems to track the traffics on your website. They come free with Hostgator web hosting. top
- What is Agora Cart, osCommerce,ZenCart and Cube Cart?
These are e commerce features available in Hostgator web hosting. They are mostly shopping cart system that you can use to process transaction in your website. In fact with these features you will not need to reinvent the wheel in order to process any transaction. top
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