Hostgator Money Back Guarantee

Hostgator is the only web hosting company that gives out 45 day money back guarantee. Usually a 30 day is expected but Hostgator goes the extra miles for the 45 days. If by any mean a subscriber is not satisfied with their service within the 45 days, quit them and ask for a refund!

Of cause there are rules and policy to be followed here. Else the money back system will be abused. I have checked their Term of Service and found out these policies:-

1. The money back guarantee is unconditional within 45 days.
2. After 45 days the refund will be done on prorated basis.
3. Money-back is only applied to managed-shared hosting and reseller solution. It is not applicable to dedicated server hosting.
4. As usual only the subscription fee for the web hosting can be refunded. The money spent on domain registrations, admin and set up fee is not refundable.
5. This money back guarantee is only eligible to first time subscribers. If you’ve had an account before and had cancelled it, you will not be eligible for refund for the second account. (I wonder how they trace this, by name? or by email account? Well you better don’t take your chance)
6. It is also worth noting that Hostgator will only refund the customer who paid with credit card or paypal. With that said, money paid by subscribers using bank wire transfers, western union payment, checks and money orders is NOT refundable. (Why is this so?)

I wonder the reasons of item number 6 because that sounds a bit funny. After all money from those methods is still money right. Perhaps Hostgator is encouraging subscribers to spend with credit card and paypal for lesser admin work needed.

Finally, all the account cancellations and refund can be done by filling up this cancel form. Other kind of cancellation (example: cancel through email, telephone and etc) will not be entertained. However, I believe the customer support is always free to answer to your queries at billing@hostgator.com.